Refund Policy

1. 🧴 Cosmetic Products

We accept returns and issue refunds for cosmetic products under the following conditions:

• Items must be unopened, unused, and in original packaging

• Return requests must be made within 14 days of delivery

• Customers are responsible for return shipping costs unless the item was damaged or incorrect

To initiate a return, please contact us at [Insert Email] with your order number and reason for return.

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2. 💉 Piercing & Semi-Permanent Tattoo Services

Due to the nature of our services, we do not offer refunds for completed piercing or semi-permanent tattoo procedures. However:

• If you need to reschedule an appointment, please notify us at least 24 hours in advance

• If you experience a reaction or issue, contact us immediately so we can assess and advise

We reserve the right to refuse refunds for services already rendered unless required by law.

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3. 📦 Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Notify us within 3 days of delivery

• Include photos and a description of the issue

• We will offer a replacement, store credit, or full refund depending on the situation​

4. 🚫 Non-Refundable Items

The following items are non-refundable:

• Opened or used cosmetic products

• Gift cards or promotional items

• Completed services (piercing, tattooing)

• Items returned without prior authorization​

5. 💳 Refund Processing

• Approved refunds will be issued to the original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or provider

• We will notify you once your refund has been processed​

6. 📬 Contact Us

For any questions or refund requests, please reach out to:

[GlowLix Shop]
Email: [info@glowlix.co.uk]
Phone: [+44 79 6108 0092]

Refund Policy - the basics